SHIPPING POLICY
U.S. SHIPPING
Free shipping on all U.S. orders of $95+
Orders under $95 ship for a flat rate of $8.
Please note that we are unable to ship to P.O. Boxes, APO, or FPO addresses.
INTERNATIONAL SHIPPING
We offer flat-rate international shipping.
Economy International (8–14 business days) — $15
International orders may be subject to duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient.
Please note that customs processing may occasionally cause delays beyond our estimated delivery estimates.
PROCESSING TIMES
Orders are typically processed within 1–2 business days, excluding weekends and holidays.
Orders placed after 11:00 AM PST will begin processing the following business day.
Orders placed after 11:00 AM PST on Friday or over the weekend will begin processing on Monday.
All orders are subject to item availability and payment verification.
Once your order has shipped, you will receive tracking information via email.
While we cannot guarantee delivery dates, we will do our best to ensure your order arrives as quickly as possible.
If your package is lost or damaged in transit, please contact us and we will do our best to assist you.
RETURNS & EXCHANGES
We want every HARU. piece to feel right for you.
If you are not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery for a refund or store credit.
RETURN ELIGIBILITY
To be eligible for a return or exchange:
• Items must be unworn, unused, and in original condition.
• All original packaging must be included.
• Shoes may be tried on indoors only and must show no signs of wear, damage, or dirt.
• The shoe bag and shoebox are considered part of the product and must be returned.
SIZE EXCHANGES
We offer size exchanges for U.S. orders within 14 days of delivery, subject to availability.
Customers are responsible for return shipping costs.
HARU. will cover the shipping cost of the replacement item for approved U.S. size exchanges.
At this time, we are unable to offer exchanges for international orders.
REFUNDS
Once your return has been received and inspected, refunds will be issued to the original form of payment within 5–10 business days.
Original shipping charges are non-refundable.
The following items are not eligible for return or refund:
• Sale items
• Gift cards
• Items returned in worn, damaged, altered, or incomplete condition
RETURN SHIPPING
To request a return or size exchange, please email us at haru.customer@gmail.com within 14 days of delivery.
Customers are responsible for return shipping costs. We do not provide prepaid return labels at this time.
Once your return or exchange request has been approved, we will provide return instructions and the return shipping address.
Please use the original packaging whenever possible and include all original items, including the shoe bag and shoebox.
We recommend using a trackable shipping service and retaining your tracking information until your return has been processed.
ORDER CHANGES
If you need to change or cancel your order, please contact us as soon as possible.
Address changes and cancellations can only be made before an order has shipped.
Once an order has shipped, we are unable to modify, reroute, or cancel the shipment.
REFUSED SHIPMENTS
If an order is refused upon delivery, original shipping charges, duties, taxes, and return shipping costs are non-refundable.
If you have any questions regarding your order, please contact us at haru.customer@gmail.com.